Customer Service Coordinator

4 weeks ago

Cape Town, Western Cape, South Africa Objective Personnel Full time
Job Description:

We are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team at Objective Personnel. In this role, you will be responsible for ensuring timely and accurate processing of customer orders, from receipt to delivery.

Key Responsibilities:
  • Order Processing: Receive, process, and invoice customer purchase orders for delivery or collection, verifying accuracy and completeness of order information.
  • Credit Notes: Process credit notes as required, maintaining accurate records and communicating with customers as necessary.
  • Delivery Planning: Strategically plan and schedule customer deliveries based on geographic areas and specific days, collaborating with drivers to ensure efficient delivery routes.
  • Quotations and Collections: Request quotations and arrange collections/deliveries for clients requiring courier services, ensuring timely communication and follow-up.
  • Order Verification: Verify and update the accuracy of purchase orders, proforma invoices, and tax invoices/credit notes, including customer company information, pricing, stock availability, and account status.
  • Customer Communication: Proactively contact customers through phone or email to address queries and provide timely feedback on stock-related matters, including out-of-stock items, ETAs on backorders, delivery dates, and stock substitutes.
  • Order Expedite: Expedite orders through various departments, including finance, purchasing, warehouse, and sales, ensuring seamless order fulfillment.
  • Pick Slips and Reporting: Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes, and direct valuable feedback from customers to relevant departments and sales representatives.
  • General Administration: Assist walk-in customers with existing and new collection orders, card and cash payments, or stock-related questions, ensuring a positive customer experience.
  • Product Information: Keep up-to-date with product and service information and updates, providing support to various departments as needed.
Requirements and Qualifications:
  • Qualifications: Matriculation certificate, 2-3 years of experience in sales or a related field.
  • Skills: Excellent communication and organizational skills, ability to work independently and as part of a team, strong problem-solving and analytical skills, and proficiency in Microsoft Office applications.
Benefits:
  • Competitive Salary: An attractive salary of $60,000 per annum, commensurate with experience, plus benefits and opportunities for growth and development.
  • Work-Life Balance: A dynamic and supportive work environment that encourages work-life balance and provides opportunities for professional growth and development.
Location:

This is a full-time position based in our office location. We offer a competitive salary and benefits package, as well as opportunities for growth and development.

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