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Client Service Consultant

1 week ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

We're a leading insurer in Southern Africa, committed to delivering world-class products and services to our clients.

Our Commitment to You

We believe that building strong relationships with our customers is key to our success. That's why we're looking for a Client Service Consultant to join our team.

Your Key Responsibilities
  • Capture client information accurately on our systems.
  • Execute broker requests within agreed timeframes and quality standards.
  • Handle administrative tasks according to agreed standards and turnaround times.
  • Engage with brokers in a client-centric manner.
  • Ensure accurate completion of broker requests and follow up to resolve queries timeously.
  • Provide effective, efficient, and professional service to our clients and offices.

You'll work in an inbound and outbound call centre environment, achieving targets while offering world-class products and services to our clients.

What We're Looking For

To be successful in this role, you'll need:

  • A Matric certificate or equivalent qualification.
  • FAIS compliance (NQF level 4).
  • Experience in short-term insurance.
  • A clear criminal and credit record.
  • Compliance with FAIS Fit & Proper criteria.
  • The ability to work shifts.