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IT Services Consultant Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Netsurit Group Full time

Job Description:

The IT Services Consultant will be responsible for technical support for Netsurit client portfolio, including project design and implementation, infrastructure security analysis and reporting, client documentation and policy design, incident management, problem management, resolving service requests, and applying change management where necessary.

Good general understanding of the ITIL Framework and ITSM Systems is essential. You will also be expected to assist and mentor junior consultants and host technical workshops for the team.

Key Responsibilities:

  • Design and implement projects as per client requirements and project scope.
  • Infrastructure security analysis and reporting.
  • Client documentation and policy design.
  • Incident management, problem management, resolving service requests, and applying change management where necessary.
  • Assist / mentor junior consultants and host technical workshops for the team.