Service Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job title : Service Consultant (Marine)Job Location : Gauteng, JohannesburgDeadline : April 06, 2025Quick Recommended Links
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What will you do?

  • Santam Marine has an available position for a Service Consultant who will be based in the Johannesburg office.

What will make you successful in this role?

  • Prepare basic reports and statistics based on risk analysis.
  • Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
  • Address unusual and non-standard customer issues including underwriting and commercial related queries.
  • Receive requests for and generation of quotations
  • Task related decision making within set policies and procedures
  • Research to assist in addressing non-standard underwriting issues
  • Update RM reports
  • Create client profiles for identified risks
  • Building strong customer relationships and delivering customer-centric solutions.
  • Working independently" & "Administering monthly renewals" & "Quality Assurance checks of new business, endorsements, renewals and the like.

Qualification and Experience

  • Matric or equivalent qualification
  • FAIS accreditation required
  • RE 5
  • 2-3 Years Commercial Lines, particular to Marine Insurance

Knowledge and Skills

  • Familiar with Excel, Word, Intranet, Kit
  • Knowledge of Marine Hull, Cargo and Liability products" & add "Knowledge of Marine Institute Clauses

Knowledge and Skills Competencies

  • Cultivates innovation 
  • Customer focus 
  • Drives results 
  • Collaborates 
  • Professional behaviour
  • Commitment to quality
  • Teamwork
  • Resilience
  • Immaculate interpersonal skills
  • Ability to perform tasks under pressure. 
  • Attention to detail / accuracy.
     
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