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Commercial Insurance Specialist

1 month ago

Port Elizabeth, Eastern Cape, South Africa Old Mutual Full time
Job Description:

As a Commercial Insurance Specialist at Old Mutual, you will be responsible for providing quality direct sales service that results in the production of business from new and existing sources. This will contribute to the profitability and growth of the company.

Your key responsibilities will include identifying and executing on innovative methods to build your own insurance portfolio, prospecting for new clients through networking, cold-calling, and door-to-door canvassing, and managing and driving portfolio profitability and growth by ensuring that on-going service and support provided to clients is delivered on time and improves the quality of the business underwritten.

You will also conduct a comprehensive risk evaluation for the client, provide solutions to clients by selling non-life products aligned to their needs, and continuously build client base to secure future portfolio growth. Additionally, you will identify and action on cross and up-selling opportunities across all products, sell according to agreed targets for the day, week, and month, and maintain minimum agreed quote volumes.

You will also be responsible for maintaining a minimum agreed quote to sales ratio, maintaining an agreed NTU and cancellation ratio, performing after-sales service tasks according to allocated portfolio of customers, monitoring and resolving escalated client queries and complaints timeously, and managing relationships with clients and ensuring that Service Level Agreement standards are met or exceeded in all engagements.

Furthermore, you will retain existing business including renewal discussion in line business process and FAIS Code of Conduct, create collaborative relationships with other departments to determine process improvements designed to enhance the customer experience and create easy, value peace of mind, and manage time and workloads to ensure that deadlines and targets are met.

Requirements:

You will need to have a Grade 12 or National Senior Certificate, be FAIS Compliant in Non-life Commercial product category, and have a minimum of 2 years' experience in non-life insurance. A valid driver's license with own reliable transport is also required for the role.

Key Skills:

The successful candidate will have excellent communication and interpersonal skills, be able to work in a team environment, and have a strong understanding of sales and business development principles. You will also need to have a strong work ethic and be able to work under pressure to meet deadlines and targets.