Regional Security Operations Manager
2 weeks ago
We are seeking a highly skilled Regional Security Operations Manager to join our team in KwaZulu-Natal. This is a unique opportunity to lead and manage a team of security professionals, driving growth and reducing crime in the region.
About the RoleThe successful candidate will be responsible for overseeing all operational managerial functions within the branch, including staff training, customer service, marketing alignment, and general administration.
- Main Responsibilities:
- Develop and implement a proactive strategy to reduce crime and improve customer satisfaction.
- Work closely with the Branch Manager to identify areas of high attrition, crime, and low reconnection rates.
- Implement special operations to combat identified crime trends and improve client growth.
- Manage and maintain relationships with SAPS stakeholders, including sector members, commanders, and CPF representatives.
- Ensure compliance with company policies and procedures, including PSIRA registration, firearm competency, and Grade B Security Certificate requirements.
- Coordinate logistics, including vehicle management, fuel, and maintenance.
- Monitor and control expenses, including overtime and budget allocation.
- Conduct performance appraisals and manage HR-related matters, including recruitment, training, and disciplinary actions.
To be considered for this role, you will need:
- A Senior Certificate or equivalent qualification.
- A minimum of 3 years' experience in mid-management, preferably in the security industry.
- Grade B PSIRA Certificate and valid driver's license.
- Firearm competency (business purposes) and Grade B Security Certificate.
- Strong leadership and communication skills, with the ability to motivate and develop teams.
- Excellent problem-solving and analytical skills, with the ability to think strategically and make informed decisions.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.
Fidelity Services Group is a leading provider of cash-in-transit, electronic security, and risk management solutions in South Africa. We offer a competitive salary package, including a base salary of R650,000 per annum, plus benefits and bonuses based on performance.
We are an equal opportunities employer and welcome applications from suitably qualified candidates who share our values of integrity, innovation, and customer-centricity.
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