Academic Services Coordinator
4 days ago
The Independent Institute of Education is a leading provider of higher education in South Africa. We are committed to delivering high-quality academic programs that meet the needs of our students and the industry.
Job DescriptionThe Senior Customer Relations Officer will be responsible for providing exceptional customer service to our students, parents, and stakeholders. This includes addressing student queries, dealing with assessment and graduation issues, and resolving complaints in a timely and professional manner.
Main Responsibilities- Provide excellent customer service to students, parents, and stakeholders via phone, email, and in-person interactions
- Address student queries and concerns related to assessment, graduation, registration, certificates, admissions, accounts, and other student-related matters
- Liaise with relevant staff members to resolve complex issues and provide support to students
- Maintain accurate records of student interactions and resolutions using the IIE Assist system
- Channel unresolved queries to relevant staff for further investigation and resolution
- Take ownership of all complaints and manage student expectations effectively
To be successful in this role, you will require:
- A minimum of an Advanced Diploma or Bachelor's Degree
- A minimum of two to three years of working experience in administration and operations in an education environment
- Call Centre experience is advantageous
- Excellent communication and interpersonal skills, with the ability to work under pressure
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