Multilingual Support Professional
4 days ago
We are seeking a highly organized and detail-oriented Multilingual Support Professional to join our team in South Africa. As a key member of our airport experience team, you will provide essential administrative support for lounge activities using Access Dimensions software.
Key Responsibilities:- Capture daily lounge-related correspondence (invoices, queries, etc.) received via Freshdesk in the Lounge Tracker.
- Process lounge invoices efficiently and within required deadlines.
- Validate lounge invoices against visit reports.
- Resolve queries with stakeholders amicably, ensuring a collaborative approach.
- Maintain organized documentation and filing of all records.
- Fluency in Mandarin is essential.
- A Matric qualification or higher.
- Based in South Africa.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
- Excellent communication and interpersonal skills for liaising with diverse stakeholders.
- Experience with Access Dimensions and Freshdesk (or similar tools) is advantageous.
This is a permanent full-time position that requires strong analytical and problem-solving skills. The ideal candidate will be able to work independently, as part of a team, and maintain effective communication with both internal and external stakeholders.
What We Offer:- A competitive salary of R250,000 - R350,000 per annum, depending on experience.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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