Multilingual Support Professional

4 days ago


Province of North West, South Africa Black Pen Recruitment Full time
Job Summary

We are seeking a highly organized and detail-oriented Multilingual Support Professional to join our team in South Africa. As a key member of our airport experience team, you will provide essential administrative support for lounge activities using Access Dimensions software.

Key Responsibilities:
  • Capture daily lounge-related correspondence (invoices, queries, etc.) received via Freshdesk in the Lounge Tracker.
  • Process lounge invoices efficiently and within required deadlines.
  • Validate lounge invoices against visit reports.
  • Resolve queries with stakeholders amicably, ensuring a collaborative approach.
  • Maintain organized documentation and filing of all records.
Requirements:
  • Fluency in Mandarin is essential.
  • A Matric qualification or higher.
  • Based in South Africa.
  • Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
  • Excellent communication and interpersonal skills for liaising with diverse stakeholders.
  • Experience with Access Dimensions and Freshdesk (or similar tools) is advantageous.
About the Role:

This is a permanent full-time position that requires strong analytical and problem-solving skills. The ideal candidate will be able to work independently, as part of a team, and maintain effective communication with both internal and external stakeholders.

What We Offer:
  • A competitive salary of R250,000 - R350,000 per annum, depending on experience.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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