Customer Experience Advocate

1 month ago

Cape Town, Western Cape, South Africa Boldr Full time
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.

Our Values
  • Authenticity: We build meaningful connections by being true to ourselves.
  • Curiosity: We drive our best work by being curious and open-minded.
  • Dynamism: We grow by embracing change and staying adaptable.
  • Ambitious Vision: We combine our passion for innovation with operational excellence.
  • Empathy: We prioritize understanding and compassion in our partnerships.
Your Role

We're seeking a Full-Time Career Outcomes Associate to join our rapidly growing Career Outcomes Team. As a detail-oriented and data-driven professional with strong communication skills, you'll support our Career Readiness team and Career Coach team by providing meaningful outreach to active and completed students, helping shape student expectations, and understanding of career support.

Why We Want You

We're looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners to success by giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What You'll Do
  • Contact active learners via phone, SMS, and our LMS system to encourage Career Outcomes participation and road to packaging.
  • Help reinforce expectations for students around career support through 1:1 correspondence.
  • Provide administrative support for Career Readiness and Career Coaches and students in our LMS and CRM systems.
  • Ensure accurate and timely data entry and maintenance of student conversations and sessions.
  • Maintain feedback loops between teams.
Requirements

We're looking for someone who is...

  • Curious and authentic, just like us.
  • An analytical and critical thinker, with an eye for even the most minute of details.
  • Passionate about client satisfaction.

You'll have...

  • A background in higher education, student advising, or process management.
  • Ability to build rapid rapport and trust with students across diverse backgrounds and abilities.
  • You have excellent written and verbal communication skills.
  • You are passionate or interested in learning about the tech landscape.
  • You have experience working in a remote environment and/or a fast-paced environment.
  • You thrive in an agile and collaborative environment.
  • Organized and detail-oriented. Always up-to-date in documentation and record creation.
  • Ability to work in a collaborative environment.
  • Experience working with Google Drive, Microsoft Office, and any sales/operation CRM and other collaboration tools is preferred.
Benefits

We offer a competitive base salary, benefits, and a global culture environment.

  • Paid Time Off
  • Training & Development
  • Mental Health Support

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