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Strategic IT Business Partner
1 week ago
About Paracon
We are a dynamic organization, and we're seeking a highly skilled IT Business Relationship Manager to join our team.
This role is responsible for developing and maintaining strong relationships with key stakeholders across the business, and for ensuring the smooth delivery of IT services to Refinery operations.
The successful candidate will have a proven track record of managing complex IT projects, partnering with senior business leaders, and driving business outcomes through technology.
Key Responsibilities:
- Stakeholder Engagement: Develop and maintain strong relationships with key stakeholders across the business, including senior business leaders and technical stakeholders.
- IT Service Delivery: Direct and manage the provisioning of IT services to Refinery operations, ensuring seamless delivery and high levels of customer satisfaction.
- Demand Management: Maintain the demand process for new IT proposals, with overall responsibility for steering these proposals through the early phases of approval.
- Tech Requirements Analysis: Address business demand by capturing high-level technology requirements, and ensure high-level technology impact analysis is provided to business for faster decision-making and demand planning.
- Training and Development: Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required.
- Business Planning: Work with the senior management team to develop business cases, business plans, budgets, IT strategy, and other key targets for the IT team.
- Leadership and Coordination: Provide leadership, direction, and coordination for IT activities between refinery business departments.
- Budget Management: Develop expense and capital budgets, gain approval, analyze monthly variances, and lost opportunities, and operate the IT department within budget parameters.
- Availability: Ensure 24/7 availability to resolve critical issues.
- Continuous Improvement: Assure prompt and effective action is taken to resolve technical problems and minimize repetitive discrepancies through continuous improvement efforts.
- Service Delivery Oversight: Manage and provide oversight for end-to-end service delivery from Refinery IT team (including ecosystem partners and third parties) to business.
- Contract Negotiation: Evaluate a potential service provider's reputation, resources, and expertise, carry out all required contract negotiations for new and existing contracts with third parties.
- Presentations and Updates: Regular presentations and updates at leadership forums e.g. RLTs and Excos.
- Compliance and Security: Responsible for driving and ensuring IT compliance and security standards are maintained at all times.
Requirements:
- Education: Bachelor's Degree in Computer Science, Information Systems, Engineering or other related field, or equivalent work experience.
- Experience: 10+ years IT experience in a complex environment, 5+ years management experience preferably in a business-facing/client-facing role, Proven experience in a Refinery or chemical processing environment.
- Skills: Strong strategic partnering skills with IT and business stakeholders, Strong leadership skills, Ability to work under pressure, with tight deadlines and a 'can-do' attitude, Thought-leader and change agent to drive change and innovation at a strategic level that delivers maximum business value, Extensive knowledge of IT systems and application architectures, Deep understanding of the manufacturing technology stack to include OS, DB, middleware, application layer, OT, IoT, virtualization, and cloud technologies, Strong verbal and written communication skills.
