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Field Support Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa IOCO Full time
{"title": "Field Support Engineer", "description": "Unlock Your Potential in a Dynamic IT Environment

iOCO Infrastructure Services is seeking a skilled Field Support Engineer to provide on-site technical support and assistance to clients. As a key member of our team, you will play a crucial role in ensuring timely and effective technical support, driving client satisfaction and business success.

Key Responsibilities:
  • Deliver 1st/2nd line technical support to clients.
  • Manage calls efficiently, ensuring accurate updates and timely resolution.
  • Work on SLA tickets, prioritizing tasks to meet client requirements.
  • Build strong relationships with clients, taking ownership of their technical issues.
  • Proactively address customer concerns, demonstrating a deep understanding of client perception.
  • Resolve incidents remotely, leveraging technical expertise to minimize downtime.
  • Deploy software solutions, ensuring seamless integration and minimal disruption.
  • Multi-task effectively, meeting specific goals and client expectations.
Requirements:
  • Minimum 3-5 years of desktop support experience.
  • Some server and network support experience is advantageous.
Qualifications:
  • Grade 12 qualification.
  • International MCSE certification or equivalent.
  • A+ / N+ entry-level IT qualifications.
  • Excellent communication skills, both verbal and written.
Personal Attributes:
  • Self-sufficient, with a strong ability to work independently.
Additional Information:
  • Permanent position.
  • Location: Durban.
  • Work environment: Office-bound (onsite).
  • Physical demands: The role requires bending, sitting, lifting, and driving.
  • Travel: Travel will be required, with a driver's license and own car essential.

iOCO Infrastructure Services is a dynamic and innovative company that delivers outstanding client experiences through sustainable IT infrastructure solutions. We're a community of skilled professionals dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do, and their satisfaction fuels our fire and propels us forward.

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