Retail Operations Manager

2 weeks ago

Polokwane, Limpopo, South Africa Bright Placements Full time
Retail and Warehouse Manager Job Description

Bright Placements is seeking a highly skilled Retail and Warehouse Manager to oversee the day-to-day operations of our furniture store in Polokwane. This role requires a strong leader who can manage both retail store and warehouse operations, ensuring exceptional customer service, efficient inventory management, and effective logistics.

Key Responsibilities:
  • Retail Store Operations:
    • Manage daily retail operations, ensuring a smooth and efficient store environment.
    • Supervise sales staff and ensure they provide exceptional customer service.
    • Monitor and analyze sales performance, setting targets and goals for the team.
    • Ensure the store layout is visually appealing, merchandise is well-displayed, and promotions are visible.
    • Handle customer queries, complaints, and resolve issues efficiently.
    • Maintain a clean, organized, and safe shopping environment for customers.
    • Implement loss prevention policies and procedures.
  • Warehouse Management:
    • Oversee the receiving, storage, and dispatching of furniture from the warehouse.
    • Manage warehouse staff, ensuring efficient handling, packing, and inventory control.
    • Maintain accurate records of stock, ensure stock rotation, and conduct regular stock audits.
    • Ensure the warehouse operates in line with safety and compliance standards.
    • Coordinate logistics for delivery schedules, ensuring timely and accurate deliveries to customers.
  • Inventory Management:
    • Oversee stock levels in both the store and the warehouse, ensuring adequate inventory without overstocking.
    • Monitor stock transfers between the warehouse and the retail floor.
    • Conduct regular stock checks and manage reordering processes to avoid stock shortages.
  • Staff Management:
    • Recruit, train, and supervise retail and warehouse staff.
    • Manage staff schedules, payroll, and performance reviews.
    • Ensure that staff adhere to company policies, procedures, and health & safety standards.
  • Financial Management:
    • Manage the store's budget and expenses, ensuring cost-effective operations.
    • Prepare and present sales, stock, and financial reports to senior management.
    • Monitor cash handling and perform regular reconciliations.
  • Customer Relations and Service:
    • Ensure customers receive exceptional service in both the retail store and warehouse.
    • Address customer complaints, returns, and exchanges professionally.
    • Foster long-term relationships with clients by delivering excellent after-sales service.
  • Compliance and Safety:
    • Ensure the warehouse complies with all health and safety regulations.
    • Implement and monitor compliance with company policies and standards.
    • Conduct regular safety training and inspections.

Qualifications and Skills:

  • Proven experience in retail and warehouse management, preferably in the furniture or home goods sector.
  • Strong leadership and team management skills.
  • Excellent organizational and time management abilities.
  • Knowledge of inventory management software and retail POS systems.
  • Excellent communication and interpersonal skills.
  • Problem-solving and decision-making abilities.
  • Ability to work under pressure and handle multiple tasks efficiently.
  • Minimum 3-5 years of experience in a managerial role in retail and warehouse operations.
  • Experience in the furniture industry or similar is highly advantageous.

Work Environment:

  • The role is a mix of retail store and warehouse management, requiring time spent in both settings.
  • May involve occasional travel between warehouse locations and suppliers.

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