Store Operations Manager

2 months ago


Polokwane, Limpopo, South Africa Mr Price Full time
Job Title: Store Manager

As a Store Manager at Mr Price, you will be responsible for leading and managing the daily operations of a store to ensure that overall objectives, store targets, and customer service standards are met and exceeded.

Key Responsibilities:
  • Ensure accurate stock receipt and unpacking to merchandise and replenish the sales floor.
  • Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
  • Oversee the overall maintenance of the stockroom to meet housekeeping standards.
  • Authorize write-offs, breakages, recalls, and returns.
  • Analyse sales and profitability reports to collaborate with management on operational action plans and increase sales performance.
  • Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness.
  • Conduct compliance checks through defined processes to ensure and enforce overall compliance with policies and procedures.
  • Ensure and maintain the implementation of customer experience processes to meet customer service standards.
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
Requirements:
  • Grade 12 qualification.
  • 3 years' experience in Store or Assistant Store Management, preferably in a similar style of retail store.
  • Sales and service management experience.
  • Budgeting experience.
  • Proficiency in MS Office.
  • Excellent communication skills.
  • Retail trade experience.
  • Brand, customer, and product understanding.


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