Digital Solutions Strategist
1 week ago
As a Digital Solutions Strategist, you will be instrumental in designing and deploying cutting-edge Customer Experience (CX) solutions that drive business growth and customer satisfaction. With 16 years of experience and a strong background in enterprise-level CX deployments, you will leverage your expertise to develop innovative solutions that meet the evolving needs of our clients.
Key Responsibilities- Design and implement CCaaS solutions like NICE, Genesys, and AWS, ensuring seamless integration with existing infrastructure
- Collaborate with cross-functional teams to develop technical strategies for Node.JS, Kafka, Cloud Telephony, and CTI integrations
- Develop and deploy Conversational AI and Generative AI models, enhancing customer engagement and experience
- Stay up-to-date with industry trends and advancements, applying knowledge to improve CX solutions and technologies
- Minimum 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments
- Strong technical knowledge of Java, Web Socket, and Next.JS/Nest.JS/GraphQL frameworks
- 3+ years of experience designing and deploying CX solutions like CCaaS, Conversational AI, and Generative AI models
- Excellent problem-solving skills, with ability to work under pressure and meet deadlines
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as comprehensive benefits and opportunities for professional growth.
Dante Personnel is committed to fostering a diverse and inclusive work environment, where talent thrives and innovation flourishes.
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