Customer Service Agent
2 months ago
**Job Summary:**
We are seeking a highly skilled and experienced customer service agent to join our team. As a customer service agent, you will be responsible for managing a portfolio of existing clients and accounts, providing first-class customer service, and offering quotations to clients.
**Key Responsibilities:**
- Manage a portfolio of existing clients and accounts
- Provide first-class customer service
- Offer quotations to clients
- Follow up quotations to ensure client needs are met
- Work with business account managers to maximize opportunities and pass on relevant leads
- Collaborate with ticketing and finance teams to ensure smooth reservations and ticketing processes
- Meet and exceed personal objectives in line with company KPIs and account SLAs
**Requirements:**
- Fluent in English, Dutch, and German
- Minimum 2 years' experience in customer service, preferably in an international contact center role
- Minimum 2 years' experience in the travel and tourism industry, particularly tours and activities
- Proficiency in computer skills and internet navigation
- Strong organizational skills and ability to work under pressure
**What We Offer:**
As a customer service agent at Mindmatch Consulting, you will have the opportunity to work in a dynamic startup environment, contribute to the growth and success of our company, and develop your skills and expertise in customer service and the travel industry.
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