Managed Services IT Specialist

7 days ago


Durban, KwaZulu-Natal, South Africa NTT Full time

Overview


The Managed Services Cross Technology Engineer (L1) role at NTT DATA is a fantastic opportunity to make a real impact on our clients' IT infrastructure and systems. As a member of our team, you will be responsible for providing top-notch managed services to ensure our clients' IT infrastructure and systems remain operational through proactive identification, investigation, and resolution of technical incidents and problems.


Key Responsibilities:



  • Monitor client infrastructure and solutions to identify potential issues before they become major problems.
  • Investigate first-line incidents assigned and identify the root cause of incidents and problems.
  • Provide telephonic or chat support to clients when required, ensuring a positive client experience throughout their journey with us.
  • Schedule maintenance activity windows for patching and configuration changes to minimize downtime and ensure service continuity.
  • Follow the required handover procedures for shift changes to ensure seamless service delivery.
  • Report and escalate incidents where necessary, ensuring timely resolution and minimizing the impact on our clients.
  • Ensure the efficient and comprehensive resolution of incidents and requests, updating existing knowledge articles or creating new ones as needed.
  • Identify opportunities for work optimization, including automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
  • Maintain a positive outlook at work, adapting to changing circumstances, and working well in a pressurized environment.

Requirements:



  • Qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Entry-level experience with troubleshooting and providing support in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
  • Basic knowledge of ITIL processes.

About NTT DATA


NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.


Equal Opportunity Employer


NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. We are committed to creating a workplace where everyone feels welcome, respected, and valued.



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