Touring Groups Coordinator

1 month ago


Sandton, South Africa Wild Dreams Hospitality Full time
Job Title: Groups & Incentives Specialist

We are seeking a highly skilled and experienced Groups & Incentives Specialist to join our team at Wild Dreams Hospitality. As a key member of our operations team, you will be responsible for coordinating and managing touring groups and incentives programs.

Key Responsibilities:
  • Group Coordination: Coordinate and manage touring groups, ensuring seamless execution of itineraries and activities.
  • Incentives Management: Develop and implement incentives programs that meet the needs of our clients and partners.
  • Communication: Maintain excellent communication with clients, partners, and internal stakeholders to ensure smooth operations.
  • Time and Desk Management: Manage your time effectively, prioritizing tasks and maintaining a focused and organized workspace.
  • Problem-Solving: Demonstrate initiative and problem-solving skills to resolve issues that may arise during group operations.
  • Attention to Detail: Ensure accuracy and attention to detail in all aspects of group coordination and incentives management.
  • Negotiation Skills: Develop and maintain strong negotiation skills to secure the best possible outcomes for our clients and partners.
  • Customer Focus: Provide exceptional customer service to clients, partners, and internal stakeholders, ensuring a positive experience.
  • Technical Skills: Possess strong technical skills, including proficiency in Microsoft Office and Tourplan or similar booking systems.
  • Geographical Knowledge: Have in-depth knowledge of South Africa, Botswana, Tanzania, and Kenya, with additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia, and Mozambique being advantageous.

Requirements: A minimum of 3 years of touring groups specific experience, excellent communication and negotiation skills, and a calm and professional manner when interacting with clients and partners.

Working Arrangements: This is a live-out position with remote working and 1 day per week in the office. 8 weeks of paid training in the office will be provided.



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