Sales and Customer Engagement Representative

3 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time

Role Overview

We are seeking a highly skilled Sales and Customer Engagement Representative to join our CallForce team. This role will involve engaging with clients in the United States, focusing on outbound sales pitches and lead transfers.

About the Role

This is a dynamic position that requires strong communication skills, the ability to work well under pressure, and a willingness to meet and exceed performance targets. As a Sales and Customer Engagement Representative, you will be responsible for reading from scripted pitches, transferring warm leads to USA-based agents, and meeting daily transfer targets.

Responsibilities

  • Develop and maintain relationships with clients through effective communication and negotiation.
  • Read from scripted pitches to engage with potential clients.
  • Transfer warm leads to USA-based agents to drive sales growth.
  • Meet and exceed hourly, daily, and weekly transfer targets to ensure maximum productivity.
  • Maintain high-quality interactions with clients to meet Quality Assurance standards.

Requirements and Qualifications

  • A Matric qualification or equivalent.
  • Familiarity with medical terms and disciplines.
  • Previous experience in outbound sales roles.
  • Excellent verbal communication skills to effectively engage with clients.
  • A neutral accent to provide a professional representation of CallForce.
  • Basic computer literacy to navigate our systems efficiently.
  • Personal transportation (although not essential) to facilitate travel to client meetings.

Competencies

  • Effective objection handling to address client concerns.
  • Strong command of the English language to communicate clearly.
  • Ability to think on your feet and hold conversations confidently.

Benefits

  • Paid per productive hours worked, ensuring fair compensation for your efforts.
  • Shift allowance for working non-traditional hours between 4 pm and 4 am.
  • Travel allowance to support client meetings and business trips.
  • Performance incentives to recognize and reward outstanding achievements.

What We Offer

As a Sales and Customer Engagement Representative at CallForce, you can expect a competitive salary, a supportive work environment, and opportunities for growth and development. Our team values dedication, hard work, and a passion for delivering exceptional results. If you are a motivated and results-driven individual looking for a challenging and rewarding role, we encourage you to apply.

The estimated annual salary for this role is approximately $45,000 - $60,000, depending on performance and location. We look forward to reviewing your application.



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