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Relationships and Sales Manager in Retail

2 weeks ago

Cape Town, Western Cape, South Africa Hire Resolve Full time

Hire Resolve is hiring a seasoned Customer Relationship Manager to support their client's retail business. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving growth through strategic partnerships.

Main Responsibilities:
  • Establish and maintain long-term relationships with retail customers
  • Provide customized solutions to meet customer needs
  • Monitor customer satisfaction levels and identify areas for improvement
  • Collaborate with internal teams to ensure seamless project execution
  • Develop and implement customer retention and loyalty strategies
  • Prepare comprehensive reports on customer performance and satisfaction
Essential Qualifications:
  • Bachelor's degree in Business, Marketing, or related field
  • Significant experience in customer-facing roles
  • Superb communication and interpersonal skills
  • Exceptional problem-solving and negotiation abilities
  • Proven ability to build and maintain strong customer relationships
  • Proficiency in MS Office suite
  • Highly detail-oriented and organized
  • Strong teamwork and collaboration skills