Junior Business Process Analyst
2 months ago
Job Title: Junior Business Process Analyst
Job Summary:
We are seeking a highly motivated and detail-oriented Junior Business Process Analyst to join our team at WNS Global Services. As a Junior Business Process Analyst, you will play a key role in mapping and documenting business processes, reviewing procedure manuals, and collaborating with business process owners and business units.
Key Responsibilities:
- Process and Data Modelling:
- Gather and analyze information from various sources to inform business process mapping and documentation within the institution.
- Translate subject matter expert and stakeholder discussions into process maps and procedures.
- Identify and document instances where existing business processes may be streamlined or improved.
- Internal and External Stakeholder Management:
- Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.
- Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals.
- Communicate relevant information to appropriate recipients following the correct internal processes.
- Reporting:
- Provide Process Lead with reports on assigned work/deliverables.
- Develop, maintain, and distribute business process documentation to Process Lead.
Qualifications:
- Grade 12
- Minimum of 1 year's work experience in a business process modelling environment is required.
- Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required.
- Working knowledge of RPA tools and processes will be beneficial.
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