Business Process Analyst

2 months ago


Centurion, Gauteng, South Africa WNS Global Services Full time

Business Process Analyst Job Description

**Key Responsibilities**

As a Business Process Analyst at WNS Global Services, you will be responsible for mapping and documenting business processes, reviewing procedure manuals, and collaborating with stakeholders to ensure accurate and efficient processes.

**Responsibility Areas**

### Process and Data Modelling

* Gather and analyze information from various sources to inform business process mapping and documentation
* Translate subject matter expert discussions into process maps and procedures
* Identify and document opportunities for process improvement

### Stakeholder Management

* Serve as a modelling subject matter expert and point of contact for stakeholders
* Collaborate with subject matter experts to ensure stakeholders are included in procedure manual development and revision
* Communicate relevant information to stakeholders through internal processes

### Reporting

* Provide reports on assigned work and deliverables to the Process Lead
* Develop, maintain, and distribute business process documentation to the Process Lead

**Qualifications**

* Grade 12
* Minimum 1 year's work experience in business process modelling
* Experience with Visio, Bizagi, Lucidchart, SharePoint, or D3M modelling software
* Working knowledge of RPA tools and processes beneficial



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