Business Process Analyst
2 months ago
Business Process Analyst Job Description
**Key Responsibilities**
As a Business Process Analyst at WNS Global Services, you will be responsible for mapping and documenting business processes, reviewing procedure manuals, and collaborating with stakeholders to ensure accurate and efficient processes.
**Responsibility Areas**
### Process and Data Modelling
* Gather and analyze information from various sources to inform business process mapping and documentation
* Translate subject matter expert discussions into process maps and procedures
* Identify and document opportunities for process improvement
### Stakeholder Management
* Serve as a modelling subject matter expert and point of contact for stakeholders
* Collaborate with subject matter experts to ensure stakeholders are included in procedure manual development and revision
* Communicate relevant information to stakeholders through internal processes
### Reporting
* Provide reports on assigned work and deliverables to the Process Lead
* Develop, maintain, and distribute business process documentation to the Process Lead
**Qualifications**
* Grade 12
* Minimum 1 year's work experience in business process modelling
* Experience with Visio, Bizagi, Lucidchart, SharePoint, or D3M modelling software
* Working knowledge of RPA tools and processes beneficial
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