Business Process Analyst
3 weeks ago
At WNS Global Services, we are seeking a highly motivated and detail-oriented Junior Business Process Analyst to join our team.
Key Responsibilities:
Process and Data Modelling
• Gather and analyze information from various sources to inform business process mapping and documentation.
• Translate subject matter expert and stakeholder discussions into process maps and procedures.
• Identify and document instances where existing business processes may be streamlined or improved.
Internal and External Stakeholder Management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals.
• Communicate relevant information to appropriate recipients following the correct internal processes.
Reporting
• Provide Process Lead with reports on assigned work/deliverables.
• Develop, maintain, and distribute business process documentation to Process Lead.
Qualifications:
• Grade 12
• Minimum of 1 year's work experience in a business process modelling environment is required.
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required.
• Working knowledge of RPA tools and processes will be beneficial.
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