Business Process Analyst Position
2 weeks ago
Business Process Analyst Position
at WNS Global Services
Job Summary:We are seeking a highly skilled Business Process Analyst to join our team at WNS Global Services. As a Business Process Analyst, you will be responsible for mapping and documenting business processes, reviewing procedure manuals, and collaborating with stakeholders to improve process efficiency.
Key Responsibilities:Process and Data Modelling:
· Gather and analyze information from various sources to inform business process mapping and documentation.
· Translate subject matter expert and stakeholder discussions into process maps and procedures.
· Identify and document instances where existing business processes may be streamlined or improved.
Internal and External Stakeholder Management:
· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.
· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals.
· Communicate relevant information to appropriate recipients following the correct internal processes.
Change Management:
· Conduct and/or support change management processes.
· Facilitate process workshops in small or large groups.
· Conduct and/or support staff doing change management in line with the relevant framework and project management methodologies.
Reporting:
· Provide Process Lead with reports on assigned work/deliverables.
· Develop, maintain, and distribute business process documentation to Process Lead.
· Preference shall be given to certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals.
· Minimum of 2-3 years' work experience in a business process modelling environment is mandatory.
· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required.
· Working knowledge of RPA tools and processes will be beneficial.
· In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches.
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