Business Process Analyst Position

2 weeks ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Job Title:

Business Process Analyst Position

at WNS Global Services

Job Summary:

We are seeking a highly skilled Business Process Analyst to join our team at WNS Global Services. As a Business Process Analyst, you will be responsible for mapping and documenting business processes, reviewing procedure manuals, and collaborating with stakeholders to improve process efficiency.

Key Responsibilities:
  1. Process and Data Modelling:

    · Gather and analyze information from various sources to inform business process mapping and documentation.

    · Translate subject matter expert and stakeholder discussions into process maps and procedures.

    · Identify and document instances where existing business processes may be streamlined or improved.

  2. Internal and External Stakeholder Management:

    · Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders.

    · Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals.

    · Communicate relevant information to appropriate recipients following the correct internal processes.

  3. Change Management:

    · Conduct and/or support change management processes.

    · Facilitate process workshops in small or large groups.

    · Conduct and/or support staff doing change management in line with the relevant framework and project management methodologies.

  4. Reporting:

    · Provide Process Lead with reports on assigned work/deliverables.

    · Develop, maintain, and distribute business process documentation to Process Lead.

Qualifications:

· Preference shall be given to certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals.

· Minimum of 2-3 years' work experience in a business process modelling environment is mandatory.

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required.

· Working knowledge of RPA tools and processes will be beneficial.

· In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches.



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