Installation Technical Advisor
4 days ago
We are seeking an Installation Support Agent to join our team in Cape Town, South Africa. The successful candidate will be responsible for managing and supporting the installation process of our systems at client sites. This individual will work closely with installers, ensuring they have everything they need to succeed and facilitating the smooth execution of on-site installations.
Key Responsibilities:
• Manage installation schedules and workflow, addressing questions or roadblocks proactively
• Develop strong working relationships with installers to provide necessary support
• Ensure stock and travel needs are arranged ahead of time
• Provide remote assistance, escalating delays to the Operations Manager as needed
• Coordinate system check-ins, workspace setup, inventory cross-checks, and signing off on primary carts
• Oversee project deadlines, escalating issues or challenges, and mitigating delays
• Perform final system checks in collaboration with technicians to ensure installations are completed properly
Requirements:
• Matric qualification
• Experience with CRM systems for logging and managing tasks/projects
• Field installation and maintenance experience, particularly in electronics
• Prior experience in the automotive or electronic security industry
• Experience in desktop/laptop/tablet setup, configuration, and software repair
Estimated Salary:
R275,000 per annum, depending on qualifications and experience.
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