Housekeeping Attendant

3 weeks ago


Cape Town, Western Cape, South Africa AccorHotel Full time
Job Summary

We are seeking a highly skilled and detail-oriented Housekeeping Attendant to join our team at AccorHotel.

Key Responsibilities
  1. Ensure the highest level of guest satisfaction through the application of our Core standards and standard operating policies.
  2. Exchange and deliver linen according to hotel standards, and ensure all corridors are vacuumed in a timely manner.
  3. Stock up pantries with clean linen according to par-stock, and assist the linen room as required.
  4. Report immediately any Lost and Found articles or equipment malfunctions.
  5. Ensure all equipment, including vacuums, are cleaned and stored in the storeroom.
  6. Vacuum all corridors and staircases as assigned by section.
  7. Bring guest supplies daily to pantries, according to the daily order list and replenish service areas.
  8. Note all guest requests received via HSK Supervisors/Management and carry out exactly all requests.
  9. Maintain the cleanliness and organization of the Housekeeping Office, floor pantries, and storerooms.
  10. Report anything that could be classified as a Health & Safety hazard.
  11. Assist in on-the-job training of new House Attendants as required.
  12. Attend training courses given by Housekeeping and Talent & Culture.
Requirements
  • Fluency in English is essential.
  • Competency in verbal English is essential.
  • Previous experience in Hotel Housekeeping is desirable.
  • Previous experience in customer service is desirable.
  • Previous experience in a 5-star property is desirable.


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