Dealership Service Operations Director

3 weeks ago


Johannesburg, Gauteng, South Africa MoToRecuit Full time

Job Overview:

We are seeking a highly experienced and skilled Dealership Service Operations Director to lead our service department and drive exceptional customer satisfaction.

About the Role:

  • Manage and oversee the daily operations of the service department, ensuring optimal performance and efficiency.
  • Foster strong relationships with customers, addressing queries and resolving complaints in a professional manner.
  • Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
  • Ensure all repairs and services meet manufacturer and dealership quality standards.
  • Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
  • Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
  • Oversee parts and inventory control to prevent shortages or excess stock.
  • Identify training needs and implement staff development programs to enhance team performance.

Requirements:

  • Matric
  • Red Seal Motor Technician (Trade Test Certificate)
  • Clean Criminal record
  • Medically fit
  • PC Literate – CMS or similar dealer management system knowledge a must
  • Excellent communication and relationship management (OEM, Staff, Management)
  • Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.
  • Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage.
  • Strong understanding of vehicle repair and maintenance processes.
  • Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
  • Strong commitment to providing exceptional customer service.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Familiarity with dealership management systems and software.
  • Valid driver's license – not endorsed.

What We Offer:

A competitive salary of R 25,000 plus allowances and performance-based incentives, as well as benefits including provident fund and medical aid. The successful candidate will be based on the East Rand, preferably close to Edenvale.



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