HRO Talent Management Assistant Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Genpact Full time

Job Summary

We are seeking a highly skilled HRO Talent Management Assistant Manager to join our team at Genpact. As a key member of our HR team, you will be responsible for leading important HR projects and working closely with the HR team to establish and develop the operation.

Key Responsibilities

  • Participate in the establishment and development of the operation, leveraging previous HR outsourcing experience to provide a differentiated service to the client.
  • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.).
  • Initiate, design, and implement business process excellence improvements.
  • Demonstrate, and seek to deepen, an awareness of business/industry issues and drivers.
  • Make decisions to improve the operation of the assigned service line and contribute to the advancement of the client's and Genpact's business.
  • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
  • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
  • Operation Management: Responsible for repeatable, predictable, and measurable operations which include but are not limited to the following:
    • In-depth understanding of HRO processes supported by Genpact for different geographies.
    • Raise relevant quality and/or scope issues that may impact delivery and streamline decision-making processes where possible.
    • Must have a clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
    • Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
    • Escalate issues and seek advice when faced with complex issues/problems.
    • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
    • Creates a logical plan, realistic estimates, and schedule for an activity or project segment.
    • Ensures progress, issues, and agreements are properly documented and acted upon.
    • Assist Team with performing 'Root Cause Analysis' on issues faced and suggest appropriate corrective and preventive actions.
    • Actively participate in all process-related business meetings in-person or virtually through conference calls.
    • Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.

Qualifications

  • Minimum Qualification: B. Com/M. Com/ with relevant experience in HR domain.
  • Preferred Qualifications:
    • Talent Management experience is required – Experience in Core HR functions.
    • Work experience in team handling role.
    • Workday Experience a plus.
    • HR Domain certification would be a plus.
    • Excellent MS Office and Excel skills.
    • Proficient with Operational Excellence Practices.
    • Quality – Lean and six sigma knowledge and quality driven person.
    • Must demonstrate a high level of self-motivation, energy and flexibility.
    • Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis.

What We Offer

Attractive salary and benefits such as Medical Aid, Retirement and risk benefits.

Work in a multicultural environment.

Various trainings (technical & soft skills).

Development opportunities in a growing multinational company.

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