Data Center Infrastructure Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Snaphunt Full time

Job Overview

Snaphunt is seeking an experienced Data Center Technician to join our team. The ideal candidate will have a strong background in server hardware and networking, with excellent analytical and problem-solving skills.

About the Role

This is a full-time position that requires a minimum of 3-5 years of experience as a data center technician. You will be responsible for troubleshooting network issues, managing cables, and assisting with switch setups and network connections.

Key Responsibilities

  • Troubleshoot network issues across Layer-1, Layer-2, and Layer-3.
  • Manage cables: making, cleaning, running, and labeling.
  • Assist with switch setups and confirm network connections.
  • Update port maps and trace cables.
  • Conduct controlled experiments to pinpoint root causes.
  • Perform failure analysis through testing hardware, system, or firmware.
  • Collaborate with internal teams and customers.
  • Support global field deployments by maintaining deployment equipment and software.
  • Learn and train on new products.
  • Assist field technicians with real-time issue resolution.
  • Monitor server fleet health for trends and SLA compliance.
  • Use Linux and Windows Command-Line for hardware troubleshooting.
  • Lead pre-work meetings to align on requirements and expectations.
  • Provide daily status updates.
  • Develop and implement customer initiatives.
  • Support field activities by creating SOPs, knowledge articles, and guides.
  • Train on new issues, processes, and tools.
  • Ensure detailed and accurate documentation and feedback to engineering teams.
  • Manage pre and post-work project follow-ups.

Qualifications

  • Minimum 3-5 years of experience as a data center technician with server hardware and networking skills in a datacenter environment.
  • Extensive knowledge of server hardware and component failures.
  • High school diploma required.
  • Ability to lift up to 50 lbs independently or more with assistance.
  • Capability to work autonomously or in a team, including remote teams.

Salary Range

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience.

About Snaphunt

Our client is one of the fastest-growing companies in the U.S., offering end-to-end services to Fortune 500 clients. We are committed to being the employer of choice and develop and maintain long-term relationships with our employees.



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