Digital IT Infrastructure Specialist

18 hours ago


Johannesburg, Gauteng, South Africa NTT DATA Full time
About the Role

We are seeking a highly skilled Digital IT Infrastructure Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing top-notch managed services to clients, ensuring their IT infrastructure and systems remain operational.

Your primary objective will be to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). You will focus on second-line support for incidents and requests with a medium level of complexity across multiple technology domains, including Cloud, Security, Networking, Applications, and Collaboration.

Key Responsibilities
  • Proactively monitor work queues to identify potential issues before they escalate.
  • Perform operational tasks to resolve incidents/requests in a timely manner and within agreed SLAs.
  • Update tickets with resolution tasks performed, ensuring accurate record-keeping.
  • Identify, investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
  • Capture all required information for immediate resolution, facilitating efficient issue closure.
  • Provide second-level support to all incidents, requests, and identify root causes of issues and problems.
  • Communicate effectively with other teams and clients for extended support.
  • Execute changes with clear identification of risks and mitigation plans captured into change records.
  • Follow shift handover processes, highlighting key tickets and upcoming critical tasks for the next shift.
  • Educational Institutes Escalation: Advocate for client interests by escalating tickets as necessary to seek focused support from CoE and other teams, continuing escalations to management if needed.
  • Collaborate with automation teams for effort optimization and automating routine tasks.
  • Ability to work across various resolver groups (internal and external) like Service Providers, TAC, etc.
About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. With over $30 billion in annual revenue, we invest heavily in R&D to help organizations move confidently and sustainably into the digital future.

Requirements
  • Moderate years of relevant managed services experience handling cross-technology infrastructure.
  • Moderate knowledge in ticketing tools, preferably ServiceNow.
  • Moderate working knowledge of ITIL processes.
  • Moderate experience working with vendors and/or third parties.
Salary Information

The estimated salary range for this role is £45,000 - £65,000 per annum, depending on qualifications and experience. This figure is based on industry standards and regional market conditions.



  • Johannesburg, Gauteng, South Africa Bluegrass Digital Full time

    Position Overview:We are seeking a highly skilled Cloud Infrastructure Specialist to join our Bluegrass Digital team. In this role, you will be responsible for designing and implementing scalable cloud infrastructure on Microsoft Azure. You will collaborate with cross-functional teams to ensure seamless integration of cloud solutions, improve system...


  • Johannesburg, Gauteng, South Africa Bluegrass Digital Full time

    Cloud Infrastructure SpecialistWe are seeking a skilled Cloud Infrastructure Specialist to design, implement, and manage cloud infrastructure and services on Microsoft Azure. The ideal candidate will have a strong understanding of cloud architecture, design patterns, and best practices.Key Responsibilities:Design and deploy scalable and reliable Azure cloud...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    About the RolePRR Recruitment Services is seeking an experienced Digital Infrastructure Specialist to join their team. Based in Johannesburg, this position offers a competitive salary of R1,500,000 - R2,200,000 per annum.Job DescriptionThe successful candidate will be responsible for designing and implementing cloud-based solutions using Azure services. This...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    Job OverviewWe are seeking a highly skilled IT Infrastructure Management Specialist to join our team at Recru-it. In this role, you will be responsible for maintaining, upgrading, and managing our internal systems to ensure seamless operation.


  • Johannesburg, Gauteng, South Africa Bluegrass Digital Full time

    At Bluegrass Digital, we're seeking a skilled Azure Cloud Engineer to design, implement, and manage cloud infrastructure and services on Microsoft Azure. This role involves collaborating with cross-functional teams to ensure seamless integration of cloud solutions, improve system performance, and enhance security.Key Responsibilities:Design and Deploy Cloud...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    Job SummaryWe are seeking a highly skilled Technical Infrastructure Specialist to join our team at Recru-it. The successful candidate will be responsible for ensuring the smooth operation of our systems, including software and hardware installation, configuration, and maintenance.About UsAt Recru-it, we pride ourselves on delivering exceptional service to...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    We are seeking a highly skilled IT Infrastructure Specialist to join our team at Recru-it. As a key member of our technical staff, you will be responsible for maintaining, upgrading, and managing our internal systems.The ideal candidate will have a strong background in system administration, with experience in installing and configuring software and...


  • Johannesburg, Gauteng, South Africa Bluegrass Digital Full time

    Job OverviewWe are seeking a highly skilled IT Security and Infrastructure Manager to join our team at Bluegrass Digital. As a critical member of our organization, you will be responsible for overseeing the company's IT infrastructure and cybersecurity practices.ResponsibilitiesIT Operations Management:Ensure optimal performance and uptime for all IT systems...


  • Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    Job Summary:We are seeking a highly skilled Director of Digital Infrastructure to lead our IT department and drive the development of cutting-edge technology solutions. As a key member of our team, you will be responsible for ensuring the seamless integration of digital infrastructure across all aspects of our business.About Us:Liam Consulting Pty (Ltd) is a...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    We are seeking a skilled Server Engineer to join our team at Recru-it. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our server infrastructure.Key Responsibilities:Server Management: Ensure the smooth operation of our server systems, including hardware, software, and network...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    **System Operations Role at Recru-it**At Recru-it, we are currently seeking an experienced System Operations Specialist to join our team. As a key member of our IT department, this role will be responsible for managing and maintaining our IT infrastructure, ensuring the smooth operation of our systems and services.The ideal candidate will have a strong...


  • Johannesburg, Gauteng, South Africa Bluegrass Digital Full time

    Bluegrass Digital is seeking a seasoned Senior Azure Cloud Engineer to lead the design, implementation, and optimization of complex cloud architectures on Microsoft Azure. The successful candidate will collaborate with cross-functional teams to deliver robust cloud solutions that meet clients' evolving needs while ensuring high performance, scalability, and...


  • Johannesburg, Gauteng, South Africa Tradelink Full time

    We are seeking a skilled IT Infrastructure Specialist to join our team at Tradelink.Key Requirements:• Matric certificate• CompTIA A+ / N+ / relevant IT qualification• 2 - 5 years experience in a similar role• POS experience advantageous• MUST HAVE OWN RELIABLE VEHICLEWhy this role?As an IT Infrastructure Specialist at Tradelink, you will be...


  • Johannesburg, Gauteng, South Africa Frostbyte Digital Full time

    Frostbyte Digital is seeking a highly skilled Systems Integration Specialist to join our team. This role involves coordinating the integration of software components across our enterprise-wide set-top box software solutions.The ideal candidate will have 2+ years of experience in Consumer Electronic and Embedded Software Stack Integration and Technologies,...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Recru-it. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their systems are running smoothly and efficiently.About the Role:Provide on-site technical support to clients, resolving...


  • Johannesburg, Gauteng, South Africa Bluegrass Digital Full time

    About Bluegrass DigitalBluegrass Digital is a leading digital solutions provider seeking an exceptional IT Operations and Security Strategist to join our team. This pivotal role involves overseeing the company's IT infrastructure, cybersecurity practices, and ensuring seamless operations while safeguarding digital assets.


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job OverviewWe are a leading digital infrastructure distributor in South Africa, based in Johannesburg. Our company provides a wide range of world-class equipment from international brands to system integrators and installers across the country.This role is an exciting opportunity for a driven sales representative to find new business, grow existing client...


  • Johannesburg, Gauteng, South Africa IT Ridge Technologies Full time

    The primary objective of this role is to provide strategic leadership in the development and implementation of infrastructure strategies and plans that align with the Group's IT vision and objectives.Key ResponsibilitiesDesign and implement short- and long-term infrastructure strategies to meet existing and future requirements.Develop and document best...


  • Johannesburg, Gauteng, South Africa Performability Full time

    Job OverviewWe are seeking an experienced IT Infrastructure Specialist to join our team at Performability. As a key member of our operations, you will be responsible for installing and maintaining complex network systems, including CCTV installations.


  • Johannesburg, Gauteng, South Africa NTT DATA Full time

    Job OverviewNetwork Infrastructure SpecialistNTT DATA is seeking a Network Infrastructure Specialist to join our team. As a Network Infrastructure Specialist, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Monitor client infrastructure and...