Network Infrastructure Specialist

6 days ago


Johannesburg, Gauteng, South Africa NTT Data Full time
Job Summary

We are seeking a seasoned Network Infrastructure Specialist to join our team at NTT Data. As a key member of our engineering function, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems.

About the Role
  • Main Responsibilities:
  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct a monthly random review of incidents and service requests, analyze, and recommend improvement in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
  • Proactively identify opportunities for work optimization, including opportunities for automation of work.
Requirements
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • CCNP or equivalent certification.
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
  • Seasoned experience required in Engineering function within a medium to large ICT organization.
  • Seasoned experience of Managed Services.
  • Seasoned working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.
What We Offer
  • A competitive salary of $120,000 per annum.
  • Ongoing training and professional development opportunities.
  • The chance to work with a leading technology company and contribute to exciting projects.


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