Data Center Operations Specialist

3 days ago

Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

Data Center Operations Specialist

Job Description

This position requires a highly skilled Data Center Technician with strong leadership abilities to oversee the efficient operation of our data center campus in Johannesburg, South Africa. The ideal candidate will possess exceptional technical expertise, excellent communication skills, and the ability to lead a team of dedicated technicians.

Main Responsibilities:

  • Serve as the primary technical point of contact for incidents, escalations, and retrofits, providing expert guidance to stakeholders.
  • Lead a team of data center technicians, focusing on restoring systems efficiently and ensuring seamless production for clients.
  • Implement global standards and workflows, aligning local data center operations with the organization's strategic vision.
  • Mentor and develop technicians to enhance their operational capabilities and empower them to deliver exceptional results with minimal supervision.
  • Manage server upgrades, integration, automated OS provisioning, and other projects while troubleshooting network, hardware, and Linux OS issues.
  • Contribute to the creation and maintenance of comprehensive documentation in the global DC knowledge base.
  • Drive process improvements and share best practices to optimize data center operations.
  • Collaborate with cross-functional teams to define specifications for tooling and automation, enabling streamlined deployment, monitoring, and hardware diagnostics at scale.
  • Ensure operational excellence by achieving key metrics and continuously seeking opportunities for improvement.
  • Conduct diagnostics and troubleshooting to identify the root causes of issues, swiftly replacing faulty components to minimize customer disruption.
  • Perform post-execution quality checks, ensuring adherence to safety protocols, deployment standards, and planned Network Design Tasks (NDTs) related to grounding, staging, labeling, and cabling.
  • Communicate, report, and escalate incidents following established procedures to facilitate timely resolution.
  • Promote a positive team environment by actively sharing knowledge, participating in team meetings, and staying informed about the progress of colleagues' work.
Requirements

To be successful in this role, you must possess:

  • Exceptional knowledge of server hardware, including an in-depth understanding of component and system failures.
  • The ability to work autonomously as well as collaboratively within local or geographically dispersed teams.
  • Strong leadership skills and experience in mentoring and guiding a team of technicians.
  • Thorough failure analysis skills to resolve field issues effectively.
  • Server fleet health tracking skills, identifying trends, unknown issues, and validating customer service level agreements (SLAs).
  • Proficiency in utilizing IPMI for diagnostics and administering software tools.
  • Experience in real-time issue resolution during deployment execution.
  • Familiarity with Windows Server OS and WinPE OS administration.
  • Linux PXE services experience is a plus.
  • Knowledge of network troubleshooting at Layer 1, Layer 2, and Layer 3 is beneficial.
  • Scripting language proficiency, specifically in PowerShell, Python, and Bash for automation.
  • Virtual machine setup and environmental configuration expertise.
Qualifications

The ideal candidate should have:

  • 6+ years of experience as a data center technician, showcasing a strong foundation in data center operations.
  • An Associate's degree in computer science, computer engineering, information technology, or equivalent experience preferred.
  • CompTIA A+ or equivalent experience.
  • CompTIA Server+ or equivalent experience.
  • CCENT or equivalent experience.
  • Windows OS experience.
  • CCNA certification is preferred.
  • MCP/MSCE certification is preferred.
  • Scripting experience preferred, specifically in PowerShell, Python, or Bash.
  • The ability to lift up to 35 pounds when necessary.
  • Proficiency in safely climbing ladders and correctly wearing personal protective gear.
  • Capability to stand and walk throughout the facility for extended periods without loss of productivity.
  • Dexterity to handle, control, or feel objects, tools, or controls, and perform repetitive movements without reduction in productivity.
Estimated Salary Range:

$80,000 - $110,000 per annum, depending on qualifications and experience.

Note: The estimated salary range is based on industry standards and may vary depending on individual circumstances.

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