Field Service Team Lead
2 days ago
Overview of the Role:
">We are seeking a highly skilled and experienced Service Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our workshop, ensuring optimal productivity and efficiency.
">Key Responsibilities:
">- ">
- Workshop Operations: Oversee workshop operations, manage resources, conduct audits, schedule servicing, develop processes, and audit PSSR claims to ensure optimal productivity and efficiency">
- Customer Service: Communicate with customers regarding any changes or difficulties encountered with their service, plan services, quote additional work, obtain external quotes, manage expenses, and follow up on customer payments">
- Staff Management: Determine staffing requirements, interview and recruit employees, approve leave, ensure training and development, and ensure discipline required for operational compliance of policies at workshop level">
- Apprentice Development: Monitor the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills, ensure that the apprentices fill in their logbooks and keep them in good condition">
Requirements:
">- ">
- Qualifications: Possess a Red Seal trade qualification, computer literacy, N4 or N5 certificate, people management certificate or diploma, financial management certificate or diploma, technical trade working experience (material handling – 8 years +), and workshop exposure equivalent to the span of reporting people for this role (material handling – 8 years+)">
- Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work under pressure, and willingness to learn and adapt to new technologies and processes">
What We Offer:
">- ">
- Competitive Salary: A competitive salary ranging from R550,000 to R700,000 per annum, depending on experience">
- Benefits Package: A comprehensive benefits package, including medical aid, pension fund, and annual bonus">
- Ongoing Training: Ongoing training and development opportunities to enhance your skills and knowledge">
- Career Growth: Career advancement opportunities to grow and develop your career within the company">
- Supportive Environment: A supportive team environment that encourages collaboration and teamwork">
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