Client Portfolio Director SA/SSA

4 weeks ago

Sandton, South Africa Zenith Full time
Job Description

A Portfolio Director at Zenith is responsible for leading the client portfolio, overseeing the team, and driving strategic outputs. This role requires strong account management, team management, and client management skills.

The ideal candidate will have a high level of collaboration, a willingness to teach others, and a desire to push boundaries. They will also have a high level of accountability and responsibility for managing large offline and online media investments.

Some working outside standard working hours may be necessary. The Portfolio Director will be responsible for managing and producing quality work, overseeing the delivery of clear and innovative strategies, and assisting with media negotiations.

They will also ensure teams are consolidating flow plans into one flow plan, work collaboratively with partner agencies, and manage client relationships at all levels in the business.

The Portfolio Director will be responsible for managing the team, motivating, mentoring, and disciplining if necessary. They will also ensure seamless work with ATL and digital strategists on the business, develop other strategists in the team or Groupe, and work on new business pitches as and when required.

The Portfolio Director will be responsible for managing general work output quality from the business unit, managing the end-to-end financials of accounts, and achieving hard KPI scores.

Key responsibilities include:

  • Accurate invoice packs delivered to resources to client to meet payment cycles
  • Financial Performance: Over-dues at no more than 9.5% of book outstanding per month
  • Revenue Growth: Revenue growth targets (5% increase in revenue through fees or selling diversified services)
  • Key client satisfaction: Client appraisals @ 75% as an average and no less than 70% for a single discipline
  • Client retention: No loss of local business in the next 24 months
  • Effective representation of Publicis Media: Keep abreast of international and local trends, across all agency disciplines and practices
  • Talent & Culture: Less than 20% loss of staff. All appraisals done as per company policy with salary increases linked to clear staff KPIs
  • New Business: Assist with new business pitches. (Experience in pitching)
  • Awards: Enter two awards annually, that warrant winning
  • Set and track spend objectives for ETV, SABC, Media 24, OOH and other

The Portfolio Director will report in regularly to the Managing Director and will be responsible for driving implementation of strategies with strategists and planners.

Key skills and qualifications include:

  • Senior Media Specialist with a minimum of 7 years media experience, with a thorough understanding of ATL and Digital media
  • Experience in Africa
  • Thorough understanding of all planning and buying processes
  • Thorough understanding and experience of Media Agency processes and tools
  • Experience managing teams

Key soft skills include:

  • Open to constructive feedback and challenges accordingly
  • Effective at building relationships and working as a team
  • Shows leadership and decision-making ability
  • Manages change well – adapts and remains flexible to business priorities
  • Ability to collaborate without ego as well as work effectively independently
  • Willing to transfer skills and share knowledge openly
  • Ability to self-start and self-manage

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