Executive Director of Client Solutions

3 weeks ago

Sandton, South Africa Duke Corporate Education Full time
Role Overview

We are seeking a seasoned professional to serve as the Managing Director for our team in South Africa. This individual will be responsible for overseeing a portfolio of clients, driving revenue and profit growth, and leading a team of professionals in designing and delivering programs to meet client needs.

Key Responsibilities
  1. Client Portfolio Management
  • Accountable for driving commercial performance of client projects, ensuring quality solution design and delivery
  • Identify and develop new business with existing clients and new prospects
  • Drive business development activity through networking, developing proposals, and delivering high-quality pitches
  • Represent Duke CE at conferences or events
Client Relationship Management
  • Take the lead in building or deepening relationships with a portfolio of clients
  • Build a personal brand that clients look to for advice and partnership
  • Be viewed as a trusted and reliable thought leader and partner to clients
  • Handle, resolve, and negotiate difficult issues with clients, suppliers, and other Duke CE units and teams
Collaborative Design and Delivery
  • Understand client business context and challenges and how those challenges relate to leadership
  • Lead a diagnostic dialog with clients, leading to business and learning outcomes
  • Translate client requests into a logical and credible Duke CE design, owning the storyline and design decisions
  • Understand Duke CE's portfolio of offerings and how those offerings relate to client needs
  • Provide project execution excellence in the discovery to delivery process
Team Leadership and Development
  • Manage assigned direct reports, ensuring regular performance and development activities occur
  • Actively look for opportunities to mentor and advise employees who are not direct reports
  • Leverage people and resources to build individual and organizational capabilities, balancing delivery excellence with meaningful growth opportunities for team members
Business Development and Ambassadors
  • Build regional capabilities and support leadership decision-making
  • Ownership of processes or special projects and identification of potential external talent
  • Actively collaborate with peers across teams and geographies to share knowledge and support quality execution
  • Contribute frequently to Duke CE thinking
Requirements
  • Bachelor's degree (or equivalent) required
  • Prior project and client management experience in a senior-level role in a human capital development environment, preferably with instructional design, consulting, and/or facilitation skills
  • Proven business development capability to identify potential clients and lead business growth in a revenue-generating role; experienced in RFPs and pitches
  • Executive presence, projecting confidence and poise under pressure, and demonstrating gravitas with stakeholders at a senior level
  • High level of business acumen, understanding the world of business and what leadership capabilities clients need to be successful
  • Strong financial acumen in areas of budgeting, pricing, forecasting, profit and loss, and reporting; preferably previous experience of managing a P&L
  • Operates with integrity, considering legal and ethical sides of situations and mitigating risks
  • Network development abilities, having established and leveraged external networks as a means to develop business and internal networks to complete work efficiently
  • Experience of leading and developing teams, bringing energy and motivation as a leader of people
  • Excellent interpersonal and communication skills; agility to write compelling thought pieces and business development proposals
  • Ability to travel routinely

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