Operations & Maintenance Performance Manager

2 months ago

Sandton, South Africa TalentCru Full time
Job Description

TalentCru is seeking a highly skilled Operations & Maintenance Performance Manager to join our team. As a key member of our organization, you will be responsible for overseeing the maintenance and upgrading of network infrastructure in accordance with company specifications, building and civil standards, and OPEX budget.

Key Responsibilities:
  • Maintenance and Upgrades: To oversee the end-to-end maintenance of all passive base station infrastructure of the region, and to coordinate upgrades of the existing infrastructure.
  • Budget Management: To ensure that OPEX budgets are adhered to, and relevant quotations are analyzed in terms of company specifications.
  • Vendor Management: To maintain a good working relationship with contractors/subcontractors to ensure high quality of relevant outputs needed, and to provide information/reports regarding the progress of upgrade; preventive/corrective maintenance projects to all the relevant parties.
  • Performance Monitoring: To monitor and manage the performance of the passive infrastructure using best business processes and practices to deliver uptime to all clients on the network, and to set performance targets, measure, and monitor progress and performance of Maintenance vendors and other Vendors against agreed SLAs, Quality and Performance Management Criteria.
  • Reporting: To coordinate compilation and distribution of daily, weekly, monthly, quarterly, and yearly Performance reports for use by Internal Operations Team, Management and Tenants, capturing Performance Trends against the KPIs, and to prepare timely and accurate Management Reports and Dashboards highlighting analysis of Key Performance Indicators and Trends and provide management with Reactive and Proactive Intelligence.
  • Root Cause Analysis: To prepare root cause analysis report and share with different stakeholders to close gaps.
  • Record Management: To define implement the record management system (hard soft copy) for the NOC and Operations team.
Requirements:
  • Qualifications: Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
  • Experience: Minimum 5+ years' experience in contractor's supervision in operations, at least 5+ years in contractor and vendor management, and at least 5+ years' experience in power designing and optimization.
  • Skills: Understanding of basic telecommunications principles, understanding of basic business principles, legislation, i.e. Health and Safety Act, understanding of geographical maps, policies and procedures, and proficiency in documenting processes and monitoring performance metrics for the NOC, Field Operations and Power Sections.

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