Operations and Maintenance Performance Manager
4 weeks ago
TalentCru is seeking a highly skilled Operations & Maintenance Performance Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the maintenance and upgrading of network infrastructure in accordance with company specifications, building and civil standards, and OPEX budget.
Key Responsibilities:- Oversee the end-to-end maintenance of all passive base station infrastructure of the region.
- Coordinate upgrades of the existing infrastructure.
- Ensure that OPEX budgets are adhered to, and relevant quotations are analyzed in terms of company specifications.
- Maintain a good working relationship with contractors/subcontractors to ensure high-quality outputs.
- Provide information/reports regarding the progress of upgrade; preventive/corrective maintenance projects to all relevant parties.
- Ensure guidance and performance of vendors as per contract deliverables.
- Maintain proficiency in documenting processes and monitoring performance metrics for the NOC, Field Operations, and Power Sections.
- Set performance targets, measure, and monitor progress and performance of Maintenance vendors and other Vendors against agreed SLAs, Quality, and Performance Management Criteria.
- Monitor and manage the performance of the passive infrastructure using best business processes and practices to deliver uptime to all clients on the network.
- Coordinate compilation and distribution of daily, weekly, monthly, quarterly, and yearly Performance reports for use by Internal Operations Team, Management, and Tenants, capturing Performance Trends against the KPIs.
- Prepare timely and accurate Management Reports and Dashboards highlighting analysis of Key Performance Indicators and Trends and provide management with Reactive and Proactive Intelligence.
- Prepare root cause analysis report and share with different stakeholders to close gaps.
- Develop collate periodic and ad hoc performance reports.
- Define implement the record management system (hard soft copy) for the NOC and Operations team.
- Relevant Electrical and/or Mechanical and/or Facilities and/or Construction Management - 3-year Degree/Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
- Project management (Desirable)
- Minimum 5+ years' experience in contractor's supervision in operations.
- At least 5+ years in contractor and vendor management
- At least 5+ years' experience in power designing and optimization.
- At least 3+ years' experience in RMS site monitoring systems
- At least 3+ years' experience in managing of latest Power technologies like LIB, Delta, Eltek, Vertiv, Huawei, ZXD, Flex enclosure, GAVE, Actura, and Netsure, Emmerson BC83
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