Performance Managment Specialist

7 months ago


Sandton, South Africa Ericsson Full time

**About this opportunity**

At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee brand new software with premium quality.

The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized. Together we work on a product that improves the lives of millions of daily users in Africa and the Middle East. We build our financial platform to help bring financial freedom to many people around the world.

The Performance Management Specialist role will be responsible for performance tracking of MFS delivery in region of MMEA as part of MFS PMO Unit. The role will assess, initiate and track multiple performance activities to ensure alignment to MFS and PMO KPIs and practices.

Role reports to Head of MMEA MFS PMO.

**What you will do**
- Own performance metrics to secure PMO practices consistency and KPI tracking and reporting.
- Own service delivery performance dashboard as part of MFS PMO setup.
- Own improvement programs actions tracking and regular follow up.
- Setup and own performance management governance
- Support definition and tracking of MFS PMO Key Performance indexes (KPI) and Objectives and Key results (OKR)
- Support developing processes and methodologies for envisioning analytics as a practice.
- Present large amounts of information in ways that are universally understandable or easy to interpret and spot patterns, trends and correlations.
- Consolidate and process from various Ericsson systems into simplified reports and presentations (PPT)
- Transform, improve and integrate, data, depending on the business requirements.
- Generate and maintain control documentation of performance and quality assurance procedures.
- Work closely with MA and BA stakeholders to analyze performance of delivery
- Work jointly within key MA MFS roles (Head of Cluster, Head of CoE, etc) to initiate, plan and complete performance improvement actions
- Measure, improve and report process performance, based on approved key performance indicators
- Document for business requirement and analytics implementation
- Financial Reports and Tracking: Revenue and Cost reports consolidation and assessment towards approved budgets. Multiple views: project view, Unit view etc.

**You will bring**
- Experience in service delivery performance management as part PMO 5+ years
- Experience as Project Coordination and Project Support functions 5+ years
- FinTech knowledge would be a plus
- Excel including VBA programming (to manage / develop custom reports)
- Tableau, PowerBI or any other visualization tool experience
- Must have 2-3 years of experience in IT environment.
- Result oriented with customer first attitude.
- Good communication skills in written and spoken English.
- Self-motivated with strong drive and initiative, collaborative, relating and networking
- Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
- University degree in Technology
- Project Management Skills
- Occupational Health & Safety (OHS), Compliance and Ethics.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: South Africa (ZA) || South Africa : Gauteng : Johannesburg
Req ID: 732376



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