Senior Retail Manager

2 months ago

Edenvale, Gauteng, South Africa Cre8work Full time
Job Description

**About the Role**

Cre8work is seeking an experienced and dynamic Retail Manager to lead our team, drive sales, and ensure our store operates at its highest potential. As a key member of our retail leadership team, you will be responsible for overseeing all aspects of store operations, including sales, staff management, inventory control, and customer service.

**Key Responsibilities**

  • Sales and Profitability
    • Drive store sales to meet or exceed targets by developing and implementing strategies to increase sales, customer footfall, and average transaction value.
    • Monitor sales performance, analyze trends, and adjust strategies accordingly to optimize sales growth.
  • Team Leadership
    • Recruit, train, and motivate a high-performing team by providing ongoing coaching and support to staff, fostering a positive work environment.
    • Conduct regular performance evaluations and address any performance issues promptly to ensure team members are meeting their full potential.
  • Customer Experience
    • Ensure that all customers receive exceptional service by leading by example in customer interactions and handling customer complaints and issues professionally.
    • Implement and maintain high standards of store presentation and merchandising to create a welcoming and engaging shopping environment.
  • Inventory Management
    • Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized by monitoring product performance and adjusting inventory levels to meet customer demand.
    • Manage ordering, receiving, and storage of products to ensure efficient and accurate inventory management.
  • Operational Efficiency
    • Ensure the store operates smoothly and efficiently by maintaining a clean, safe, and organized store environment and overseeing cash handling, banking, and financial reporting procedures.
    • Monitor and address any operational issues promptly to minimize downtime and disruptions.
  • Compliance and Safety
    • Ensure compliance with all company policies, procedures, and retail regulations by conducting regular health and safety checks and ensuring staff are trained on safety protocols.
    • Monitor and address any compliance or safety issues promptly to ensure a safe and healthy work environment.

**Key Performance Areas**

  1. Sales Growth
  • Achieve and exceed monthly and annual sales targets by implementing promotional activities to drive sales and attract customers.
  • Monitor and analyze sales performance to identify areas for improvement and adjust strategies accordingly.
Staff Development
  • Build and maintain a motivated, knowledgeable, and customer-focused team by developing training programs to enhance employee skills and career progression.
  • Conduct regular performance evaluations and address any performance issues promptly to ensure team members are meeting their full potential.
Customer Satisfaction
  • Maintain high levels of customer satisfaction by handling customer feedback and complaints effectively to improve the shopping experience.
  • Monitor and address any customer satisfaction issues promptly to ensure a positive customer experience.
Operational Excellence
  • Ensure the store operates efficiently by optimizing inventory levels to meet customer demand and minimizing waste.
  • Monitor and address any operational issues promptly to minimize downtime and disruptions.

**Qualifications and Experience**

  • Proven experience as a Retail Manager or in a similar role within the retail industry.
  • Strong understanding of retail operations, sales strategies, and customer service excellence.
  • Experience in managing, training, and developing a team.
  • Proficient in inventory management, merchandising, and financial management.
  • Excellent communication, leadership, and organizational skills.

**Competencies**

  • Results-oriented with a focus on achieving sales and profitability targets.
  • Strong leadership and team-building abilities.
  • Excellent problem-solving and decision-making skills.
  • High level of customer service and interpersonal skills.
  • Ability to work under pressure and adapt to changing demands.

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