Senior Retail Manager
2 months ago
**About the Role**
Cre8work is seeking an experienced and dynamic Retail Manager to lead our team, drive sales, and ensure our store operates at its highest potential. As a key member of our retail leadership team, you will be responsible for overseeing all aspects of store operations, including sales, staff management, inventory control, and customer service.
**Key Responsibilities**
- Sales and Profitability
- Drive store sales to meet or exceed targets by developing and implementing strategies to increase sales, customer footfall, and average transaction value.
- Monitor sales performance, analyze trends, and adjust strategies accordingly to optimize sales growth.
- Team Leadership
- Recruit, train, and motivate a high-performing team by providing ongoing coaching and support to staff, fostering a positive work environment.
- Conduct regular performance evaluations and address any performance issues promptly to ensure team members are meeting their full potential.
- Customer Experience
- Ensure that all customers receive exceptional service by leading by example in customer interactions and handling customer complaints and issues professionally.
- Implement and maintain high standards of store presentation and merchandising to create a welcoming and engaging shopping environment.
- Inventory Management
- Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized by monitoring product performance and adjusting inventory levels to meet customer demand.
- Manage ordering, receiving, and storage of products to ensure efficient and accurate inventory management.
- Operational Efficiency
- Ensure the store operates smoothly and efficiently by maintaining a clean, safe, and organized store environment and overseeing cash handling, banking, and financial reporting procedures.
- Monitor and address any operational issues promptly to minimize downtime and disruptions.
- Compliance and Safety
- Ensure compliance with all company policies, procedures, and retail regulations by conducting regular health and safety checks and ensuring staff are trained on safety protocols.
- Monitor and address any compliance or safety issues promptly to ensure a safe and healthy work environment.
**Key Performance Areas**
- Sales Growth
- Achieve and exceed monthly and annual sales targets by implementing promotional activities to drive sales and attract customers.
- Monitor and analyze sales performance to identify areas for improvement and adjust strategies accordingly.
- Build and maintain a motivated, knowledgeable, and customer-focused team by developing training programs to enhance employee skills and career progression.
- Conduct regular performance evaluations and address any performance issues promptly to ensure team members are meeting their full potential.
- Maintain high levels of customer satisfaction by handling customer feedback and complaints effectively to improve the shopping experience.
- Monitor and address any customer satisfaction issues promptly to ensure a positive customer experience.
- Ensure the store operates efficiently by optimizing inventory levels to meet customer demand and minimizing waste.
- Monitor and address any operational issues promptly to minimize downtime and disruptions.
**Qualifications and Experience**
- Proven experience as a Retail Manager or in a similar role within the retail industry.
- Strong understanding of retail operations, sales strategies, and customer service excellence.
- Experience in managing, training, and developing a team.
- Proficient in inventory management, merchandising, and financial management.
- Excellent communication, leadership, and organizational skills.
**Competencies**
- Results-oriented with a focus on achieving sales and profitability targets.
- Strong leadership and team-building abilities.
- Excellent problem-solving and decision-making skills.
- High level of customer service and interpersonal skills.
- Ability to work under pressure and adapt to changing demands.
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