Retail Operations Manager
2 months ago
**About the Role**
Cre8work is seeking an experienced and dynamic Retail Manager to lead our team and drive sales. As a key member of our retail operations team, you will be responsible for overseeing all aspects of store operations, including sales, staff management, inventory control, and customer service.
**Key Responsibilities**
- Sales and Profitability
- Drive store sales to meet or exceed targets by developing and implementing effective sales strategies.
- Monitor sales performance, analyze trends, and adjust strategies accordingly to optimize sales growth.
- Team Leadership
- Recruit, train, and motivate a high-performing team to deliver exceptional customer service and drive sales.
- Provide ongoing coaching and support to staff, fostering a positive work environment and promoting employee development.
- Customer Experience
- Ensure that all customers receive exceptional service, leading by example in customer interactions and handling customer complaints and issues professionally.
- Implement and maintain high standards of store presentation and merchandising to create a positive shopping experience.
- Inventory Management
- Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized to maximize sales and profitability.
- Manage ordering, receiving, and storage of products to ensure efficient inventory management.
- Operational Efficiency
- Ensure the store operates smoothly and efficiently, meeting all operational targets and maintaining a clean, safe, and organized store environment.
- Oversee cash handling, banking, and financial reporting procedures to ensure accurate and timely financial reporting.
- Compliance and Safety
- Ensure compliance with all company policies, procedures, and retail regulations to maintain a safe and healthy work environment.
- Conduct regular health and safety checks and ensure staff are trained on safety protocols to prevent accidents and injuries.
**Key Performance Areas**
- Sales Growth
- Achieve and exceed monthly and annual sales targets by implementing effective sales strategies and promoting a positive shopping experience.
- Implement promotional activities to drive sales and attract customers.
- Build and maintain a motivated, knowledgeable, and customer-focused team by providing ongoing coaching and support.
- Develop training programs to enhance employee skills and career progression.
- Maintain high levels of customer satisfaction through excellent service and store standards.
- Handle customer feedback and complaints effectively to improve the shopping experience.
- Ensure the store operates efficiently, with minimal downtime or disruptions.
- Optimize inventory levels to meet customer demand and minimize waste.
**Qualifications and Experience**
- Proven experience as a Retail Manager or in a similar role within the retail industry.
- Strong understanding of retail operations, sales strategies, and customer service excellence.
- Experience in managing, training, and developing a team.
- Proficient in inventory management, merchandising, and financial management.
- Excellent communication, leadership, and organizational skills.
**Competencies**
- Results-oriented with a focus on achieving sales and profitability targets.
- Strong leadership and team-building abilities.
- Excellent problem-solving and decision-making skills.
- High level of customer service and interpersonal skills.
- Ability to work under pressure and adapt to changing demands.
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