Retail Operations Manager

5 days ago

Edenvale, Gauteng, South Africa Cre8work Full time
Job Title: Retail Manager

At Cre8work, we are seeking an experienced and dynamic Retail Manager to lead our team and drive sales. As a key member of our retail operations team, you will be responsible for overseeing all aspects of store operations, including sales, staff management, inventory control, and customer service.

Key Responsibilities:
  • Sales and Profitability:
    • Drive store sales to meet or exceed targets.
    • Develop and implement strategies to increase sales, customer footfall, and average transaction value.
    • Monitor sales performance, analyze trends, and adjust strategies accordingly.
  • Team Leadership:
    • Recruit, train, and motivate a high-performing team.
    • Provide ongoing coaching and support to staff, fostering a positive work environment.
    • Conduct regular performance evaluations and address any performance issues promptly.
  • Customer Experience:
    • Ensure that all customers receive exceptional service, leading by example in customer interactions.
    • Handle customer complaints and issues professionally, ensuring a satisfactory resolution.
    • Implement and maintain high standards of store presentation and merchandising.
  • Inventory Management:
    • Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized.
    • Manage ordering, receiving, and storage of products.
    • Monitor product performance and adjust inventory levels to meet customer demand.
  • Operational Efficiency:
    • Ensure the store operates smoothly and efficiently, meeting all operational targets.
    • Maintain a clean, safe, and organized store environment.
    • Oversee cash handling, banking, and financial reporting procedures.
  • Compliance and Safety:
    • Ensure compliance with all company policies, procedures, and retail regulations.
    • Conduct regular health and safety checks and ensure staff are trained on safety protocols.
Key Performance Areas:
  1. Sales Growth:
    • Achieve and exceed monthly and annual sales targets.
    • Implement promotional activities to drive sales and attract customers.
  2. Staff Development:
    • Build and maintain a motivated, knowledgeable, and customer-focused team.
    • Develop training programs to enhance employee skills and career progression.
  3. Customer Satisfaction:
    • Maintain high levels of customer satisfaction through excellent service and store standards.
    • Handle customer feedback and complaints effectively to improve the shopping experience.
  4. Operational Excellence:
    • Ensure the store operates efficiently, with minimal downtime or disruptions.
    • Optimize inventory levels to meet customer demand and minimize waste.
Qualifications and Experience:
  • Proven experience as a Retail Manager or in a similar role within the retail industry.
  • Strong understanding of retail operations, sales strategies, and customer service excellence.
  • Experience in managing, training, and developing a team.
  • Proficient in inventory management, merchandising, and financial management.
  • Excellent communication, leadership, and organizational skills.
Competencies:
  • Results-oriented with a focus on achieving sales and profitability targets.
  • Strong leadership and team-building abilities.
  • Excellent problem-solving and decision-making skills.
  • High level of customer service and interpersonal skills.
  • Ability to work under pressure and adapt to changing demands.

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