Customer Experience Ambassador
4 weeks ago
Job Purpose
This role is for passionate and enthusiastic individuals who enjoy being part of a dynamic team, learning new skills, and contributing to the future of a start-up brand.
Core Job Responsibilities
- Book all aspects of the guest journey, including journeys, destinations, pre/post travel, and hotels.
- Provide best-in-class luxury service to Travel Advisors and international guests, hosting them via phone, video calls, email, and chat.
- Support the Global Sales Organization by building strong relationships with Travel Advisors and the guest community.
- Be an expert in the use of technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on the quality and efficiency of customer support processes and suggest enhancements.
Emotional Job Requirements
- A genuine knowledge and interest in global travel destinations.
- Enthusiastic with the ability to follow tasks through to completion.
- Thrives in a start-up environment where change is the only constant.
Skills-Set Needed
- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset, understanding the diligence and communication skills needed to deal with luxury, international travelers.
- Fluent in oral and written English and Portuguese, with any other language being a plus.
- Confident speaking on the phone/video calls, representing the brand.
- Excellent listening and problem-solving skills.
- Culturally sensitive to clients from different countries.
- Comfortable using IT systems daily, with knowledge of Versonix Seaware and Sales Force being an advantage.
- Willing to work full-time on shifting schedules, including weekends, to support global markets and time zones.
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