Customer Experience Ambassador

4 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Job Purpose

This role is for passionate and enthusiastic individuals who enjoy being part of a dynamic team, learning new skills, and contributing to the future of a start-up brand.

Core Job Responsibilities

  • Book all aspects of the guest journey, including journeys, destinations, pre/post travel, and hotels.
  • Provide best-in-class luxury service to Travel Advisors and international guests, hosting them via phone, video calls, email, and chat.
  • Support the Global Sales Organization by building strong relationships with Travel Advisors and the guest community.
  • Be an expert in the use of technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on the quality and efficiency of customer support processes and suggest enhancements.

Emotional Job Requirements

  • A genuine knowledge and interest in global travel destinations.
  • Enthusiastic with the ability to follow tasks through to completion.
  • Thrives in a start-up environment where change is the only constant.

Skills-Set Needed

  • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
  • Hospitality mindset, understanding the diligence and communication skills needed to deal with luxury, international travelers.
  • Fluent in oral and written English and Portuguese, with any other language being a plus.
  • Confident speaking on the phone/video calls, representing the brand.
  • Excellent listening and problem-solving skills.
  • Culturally sensitive to clients from different countries.
  • Comfortable using IT systems daily, with knowledge of Versonix Seaware and Sales Force being an advantage.
  • Willing to work full-time on shifting schedules, including weekends, to support global markets and time zones.


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