Process Excellence Manager

21 hours ago


Randburg, Gauteng, South Africa The Recruitment Council Full time

We are looking for an experienced Process Excellence Manager to join our team at The Recruitment Council.

Job Description:
  • Embed process management into our core strategy, improving operational agility, customer experience, and efficiency.
  • Drive transformative initiatives through a Centre of Excellence (CoE), fostering a culture of continuous improvement and aligning processes with strategic objectives.
  • Lead the CoE in designing, implementing, and refining business processes, transitioning from product-centric processes to customer journey-focused methodologies.
  • Evaluate and implement new technologies to create innovative, competitive advantages.

Responsibilities:

  • Develop and execute methods to analyse and optimise business processes.
  • Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
  • Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
  • Conduct post-project reviews to extract lessons learned for future improvements.


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