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Process Excellence Manager
1 week ago
We are looking for an experienced Process Excellence Manager to join our team at The Recruitment Council.
Job Description:- Embed process management into our core strategy, improving operational agility, customer experience, and efficiency.
- Drive transformative initiatives through a Centre of Excellence (CoE), fostering a culture of continuous improvement and aligning processes with strategic objectives.
- Lead the CoE in designing, implementing, and refining business processes, transitioning from product-centric processes to customer journey-focused methodologies.
- Evaluate and implement new technologies to create innovative, competitive advantages.
Responsibilities:
- Develop and execute methods to analyse and optimise business processes.
- Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
- Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
- Conduct post-project reviews to extract lessons learned for future improvements.
