Recall Process Specialist
6 days ago
About the Company:
The Digicall Group is a leading provider of innovative solutions in the automotive industry. This role is part of our efforts to enhance customer experience and ensure the highest standards of quality and safety.
Job Description:
This is a full-time position based in Johannesburg, requiring strong communication, problem-solving skills, and attention to detail. Key responsibilities include:
- Managing inbound and outbound calls regarding recall campaigns.
- Working to meet individual targets and contributing towards the success of the recall campaign.
- Monitoring and reporting on dealer follow-up for leads allocated.
- Ensuring all new online leads are contacted within 12 hours of allocation to the dealer.
Requirements:
To succeed in this role, candidates should possess:
- A minimum of 2-3 years' experience in a customer-facing role, preferably within a call centre environment.
- Experience handling customer complaints, resolving queries, and ensuring timely resolution.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
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