IT Support Specialist

4 weeks ago


Cape Town, Western Cape, South Africa Vista Full time

Vista Africa Job Opportunity:


Based in Woodstock, Cape Town, we have a dynamic role available for an experienced IT Support Specialist to join our team.


The ideal candidate will have a university degree in an IT-related field, excellent problem-solving skills, and experience with databases and SQL queries.


We offer a competitive salary of approximately R800,000 - R1,200,000 per annum, depending on experience, as well as opportunities for professional growth and development.



About the Role:

This fast-paced position involves providing exceptional customer service, resolving technical issues, and collaborating with senior stakeholders across Europe, the Middle East, and Africa.


You will work closely with our small but agile team to deliver first-rate support to our customers, utilizing your knowledge of software development concepts, Windows advanced features, and database management.



Key Responsibilities:

  • Providing technical assistance via phone, email, or in-person, troubleshooting software problems and interpreting error logs;
  • Recording support calls into our issue tracking system and maintaining accurate records;
  • Testing software prior to live deployment and assisting in documenting best practices;
  • Collaborating with colleagues to resolve complex technical issues and improving overall support processes.


Requirements:

To succeed in this role, you will need:



  • A relevant university degree with excellent grades;
  • Proven experience in the IT industry, particularly with databases and SQL queries;
  • Strong communication skills, with the ability to articulate technical information effectively;
  • A can-do attitude, with a willingness to learn and adapt quickly.


What We Offer:

In addition to a competitive salary, we provide:



  • A hybrid working arrangement, allowing for flexibility and work-life balance;
  • Ongoing training and professional development opportunities;
  • A dynamic and supportive team environment, with regular feedback and recognition.


Please note that only candidates with the right to live and work in South Africa will be considered for this role.



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