Customer Experience Director Southern Africa

7 days ago


Boksburg, Gauteng, South Africa Job Masters Pty Ltd Full time
Job Title: Customer Experience Director Southern Africa

We are seeking an experienced professional to lead our customer service team in Southern Africa.

About the Role
  • Lead, direct and drive strategic and operational development activities within customer service in Southern Africa.
  • Implement a delivery network, set operational targets, and ensure performance aligns with corporate business strategy for Southern Africa.

The ideal candidate will have:

  • A minimum of 8-10 years' experience in customer service management within a multinational company.
  • A minimum of 5-7 years in a generalist management role with proven leadership experience within a multinational company.
  • Extensive knowledge of ERP systems including DOH, COH, and Syspro.
  • Knowledge of customer service principles and practices.
About the Benefits
  • Salary: TCOE - R940K to R1.3M per annum.
  • Ongoing training and development opportunities.


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