Customer Experience Director Southern Africa
7 days ago
We are seeking an experienced professional to lead our customer service team in Southern Africa.
About the Role- Lead, direct and drive strategic and operational development activities within customer service in Southern Africa.
- Implement a delivery network, set operational targets, and ensure performance aligns with corporate business strategy for Southern Africa.
The ideal candidate will have:
- A minimum of 8-10 years' experience in customer service management within a multinational company.
- A minimum of 5-7 years in a generalist management role with proven leadership experience within a multinational company.
- Extensive knowledge of ERP systems including DOH, COH, and Syspro.
- Knowledge of customer service principles and practices.
- Salary: TCOE - R940K to R1.3M per annum.
- Ongoing training and development opportunities.
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Boksburg, Gauteng, South Africa Job Masters Pty Ltd Full timeJob SummaryWe are seeking a Senior Customer Experience Director to lead our customer service team in Southern Africa. This role requires strategic and operational development activities to drive business growth and achieve customer expectations.Key ResponsibilitiesLead the development of customer service strategies and operations in Southern AfricaImplement...
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