Senior Service Delivery Director
1 week ago
As a Senior Service Delivery Director at Job Masters Pty Ltd, you will lead the strategic and operational development of customer service in Southern Africa. The role requires implementing delivery networks, achieving operational targets, and executing customer expectations aligned with the corporate business strategy for Southern Africa.
Main Responsibilities
- Lead customer service managers and representatives to achieve business objectives and growth
- Support sales teams in driving sales targets and generating leads
- Implement efficient business processes, guidelines, and strategies to increase customer service efficiency and business operations
Requirements
- Minimum 8-10 years of customer service management experience in a multi-national company
- 5-7 years of generalist management experience with proven leadership skills in a multi-national company
- Extensive knowledge of ERP systems including DOH, COH, and Syspro
- Knowledge of customer service principles and practices
What We Offer
Salary: TCOE - R940K to R1.3M
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