Business Development and Operations Lead

1 week ago


Boksburg, Gauteng, South Africa Job Masters Pty Ltd Full time

Job Masters Pty Ltd is seeking a seasoned professional to lead our customer service operations in Southern Africa.

About the Role

We are looking for a strategic thinker who can drive business growth and development while ensuring operational efficiency. The ideal candidate will have a proven track record of leading customer service teams and implementing effective processes to achieve business objectives.

Key Responsibilities
  • Develop and implement business strategies to increase customer satisfaction and loyalty.
  • Collaborate with sales teams to drive revenue growth and participate in lead generation activities.
  • Foster a culture of teamwork, innovation, and excellence within the customer service team.
Requirements
  • Minimum 8-10 years of experience in customer service management in a multinational company.
  • Proven leadership experience in generalist management roles in a multinational company.
  • Extensive knowledge of ERP systems, including DOH, COH, and Syspro.
  • Strong understanding of customer service principles and practices.
Salary Offer

R 940 000 - R 1 300 000 per annum, inclusive of basic salary, car allowance, medical aid contribution, and provident fund.



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