Senior Customer Service Manager Position

7 days ago


Boksburg, Gauteng, South Africa Job Masters Pty Ltd Full time
Job Title: Customer Service Manager

Job Summary:
Job Masters Pty Ltd is seeking a seasoned Customer Service Manager to lead the strategic and operational development of customer service in Southern Africa. The ideal candidate will have a proven track record of implementing delivery networks, operational targets, and performance metrics aligned with corporate business strategy.

Key Responsibilities:
• Lead and direct customer service managers and representatives in achieving business objectives and growth
• Proactively support sales teams in driving sales targets and lead generation
• Implement effective business processes and strategies to increase efficiency and productivity
• Foster a collaborative working environment that encourages teamwork and creativity

Requirements:
• Minimum 8-10 years of customer service management experience in a multi-national company
• Extensive knowledge of ERP systems, including DOH, COH, and Syspro
• Knowledge of customer service principles and practices

Salary Offer: TCOE: R 940 000 – R 1 300 000

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