Insurance Policy Administrator

16 hours ago


Cape Town, Western Cape, South Africa Ultimate Search Consultants Full time

Santam Operations, Commercial Contact Centre offers exciting career opportunities for experienced insurance professionals in Cape Town, Bellville. As an Insurance Consultant, you will provide end-to-end service and support to brokers.

Key Responsibilities
  • Provide telephonic/email support to intermediaries and broker services;
  • Handle general insurance and policy-specific enquiries;
  • Issue new policies, maintain/renew policies, and handle agri aspects of policies;
  • Resolve insurance queries within required timeframes and comply with regulations;
  • Undertake client follow-ups after policy cancellations to understand reasons and retain policies;
  • Adjust premiums based on new asset values;
  • Manage client expectations on turnaround times for submitted requests;
  • Adhere to underwriting criteria and regional requirements;
  • Profile clients with suitable products and underwriting criteria;
  • Advise brokers on correct cover and product recommendations;
  • Implement solutions for improvement;
  • Cover for Consultants during absences or leave periods.
Requirements
  1. Matric/Grade 12 qualification;
  2. A relevant insurance-related qualification (e.g., NQF level 5) would be advantageous;
  3. Proven experience in commercial/agricultural policy administration and underwriting in the short-term insurance industry;
  4. Minimum 3 years' experience in short-term insurance commercial lines and/or Agri assets.


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