Short-Term Insurance Specialist

16 hours ago


Cape Town, Western Cape, South Africa Ultimate Search Consultants Full time

Santam Operations, Commercial Contact Centre has an exciting career opportunity available for an experienced Insurance Consultant in Cape Town, Bellville. The successful candidate will be responsible for providing end-to-end service and support to brokers.

Job Description

This role involves:

  • Providing telephonic/email support to intermediaries and broker services;
  • Handling general insurance and policy-specific enquiries;
  • Issuing new policies, maintaining/renewing policies, and dealing with agri aspects of policies;
  • Resolving insurance queries within required timeframes and complying with regulations;
  • Undertaking client follow-ups after policy cancellations to understand reasons and retain policies;
  • Adjusting premiums based on new asset values;
  • Managing client expectations on turnaround times for submitted requests;
  • Adhering to underwriting criteria and regional requirements;
  • Profiling clients with suitable products and underwriting criteria;
  • Advising brokers on correct cover and product recommendations;
  • Implementing solutions for improvement;
  • Covering for Consultants during absences or leave periods.
Requirements
  1. Matric/Grade 12 qualification;
  2. A relevant insurance-related qualification (e.g., NQF level 5) would be advantageous;
  3. Proven experience in commercial/agricultural policy administration and underwriting in the short-term insurance industry;
  4. Minimum 3 years' experience in short-term insurance commercial lines and/or Agri assets.


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